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Billing & Insurance

Call Patient Accounts at (888) 209-7711 with questions.
While insurance verification and billing procedures can sometimes be confusing, each Howard Head patient's insurance will be verified at the time of registration. However, to learn the most about your insurance coverage for physical therapy or occupational therapy, it is best to contact your carrier directly. It is ultimately the patient’s responsibility to know his/her benefits.
Questions to ask your provider:
  • Are my therapy benefits different for in-network vs. out-of-network providers?
  • What are the physical therapy/occupational therapy benefits for my insurance plan?
  • Do I have a deductible for physical or occupational therapy?
  • Do I have a co-pay and co-insurance?
  • What is my out-of-pocket maximum?
  • Is there a limit on the number of treatment sessions or the dollar amount?
  • Do I need pre-certification for therapy?
  • Does my insurance cover durable medical equipment (i.e. braces)?
A few things to consider:
  • Please make sure to bring your insurance card to your first appointment.
  • If you are a Workers’ Compensation patient, please bring your claim number and employer contact information.
  • You will receive a letter, outlining your benefits, from the Vail Health Insurance Verification Department. Please call (888) 209-7711 with any questions regarding your insurance coverage.
  • Billing is processed through Vail Health.
  • For more information, please visit Vail Health's Patient Billing page. 

Be Aware of Third-Party Payment Services

Please be aware of third-party companies, like Doxo, that offer to pay your hospital bill for you. These companies are not affiliated in any way with Vail Health and often charge additional fees and can delay the processing of your payment, potentially leading to late fees on your account.

To avoid any unnecessary fees or delays, please use our official payment methods listed below.

If you have any questions or need assistance with your bill, please do not hesitate to contact our billing department at (833) 270-4530.